Service Desk Engineer – 1st/2nd Line
Chassam Recruitment are currently looking to recruit for a Service Desk Engineer for a leading company based in Blackburn. This is an exciting position where you will be working as a part of a busy team providing 1st and 2nd line Service Desk Support.
You will be responding to telephone calls and emails, solving problems at all levels including simple password resets to more complex issues that require remote access. You will be using Service Desk software in order to document the interaction with customers from first contact to resolution. You need to have experience of dealing with high call volumes.
Service Desk Technical Skills Needed:
- Active Directory
- Remote Access support tools
- Microsoft Software
- Networking principles
- Computer Hardware
This role does require someone who can drive and also someone who is happy to work shift patterns.
To apply, please send your CV ASAP for the attention of Vicki Roth. My client could interview as soon as tomorrow. This is a fantastic opportunity for someone who wants to develop their Service Desk skills.