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Privacy Policy

Chassam Recruitment Limited

Privacy notice for clients

We are Chassam Recruitment Limited. This is a privacy notice (this “Notice”) in respect of the personal data we collect from our clients, being the businesses that we represent and to whom we provide recruitment services, and prospective clients. In this Notice, Chassam Recruitment Limited is referred to as “we”, “us” and “our”.

We respect privacy and are committed to protecting personal data. This Notice will inform you as to how we look after the personal data of your employees and staff (“Contacts”) when we are seeking to provide, or providing, recruitment services to your business. This Notice also sets out the Contacts’ privacy rights and how the law protects them.

  1. The information that we collect is usually limited. We collect contact details for your business, and the details of individual Contacts at your organisation (such as their names, telephone numbers and email addresses, and other information that such people share with us whilst we are providing, or preparing to provide, our services) to enable us to ensure that we can provide our services to you, and to manage our relationship with you. 
  2. Often, we collect this personal data directly from Contacts, whether by them contacting us or by us contacting them. We also collect it from publicly available sources, by way of due diligence or other market intelligence including market research (using both online and offline media), and event attendee lists.
  3. We use the personal data primarily for the provision of services to you and for related purposes including, but not limited to:
  4. providing the services that you have asked us to provide;
  5. updating and enhancing client records;
  6. analysis to help us manage our business;
  7. obtaining feedback from you;
  8. processing data for the purpose of marketing;
  9. ensuring our invoices are paid;
  10. statutory returns; and
  11. legal and regulatory compliance including, fraud, financial crime and money laundering prevention.

Processing personal data for these purposes is either for the purposes of a contract we have in place with you, in our legitimate interests (to operate, grow and protect our business) or to fulfil our legal obligations.

  1. We process Contact personal data as a data controller. Our use of that information is subject to your instructions, relevant data protection laws (including, without limitation, the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018) (“Data Protection Laws”) and our duty of confidentiality. We may also need to transfer personal data outside of the European Economic Area to provide services to you, and, if we do, we will comply with Data Protection Laws in doing so; for those purposes, you shall ensure that each Contact has granted consent for us to process the data in that way. Further, and notwithstanding that we have a legitimate interest in processing the personal data, where we have received personal data of Contacts, you confirm that you have made Contacts aware of this Notice and the ways in which we process personal data during our provision of services to you.
  2. Where we need to collect personal data by law, or under the terms of a contract we have with you, and Contacts fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you to provide services. In this case, we may have to cancel that contract, and we will notify you if this is the case at the time.
  3. We will only retain Contact personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of personal data, the purposes for which we process personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Details of retention periods for different aspects of personal data are available in our retention policy which you can request by contacting us.
  4. By law we have to keep basic information about our clients (including some contact information for Contacts, and information about services provided and fees paid) for six years after they cease being clients.
  5. We may use personal data to make suggestions and recommendations to you and Contacts about services or information that may be of interest, or benefit, to you. That is in our legitimate interest, to develop our services and grow our business. You can always opt-out of receiving these communications.
  6. We may have to share personal data with:
  7. third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets; alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use personal data in the same way as set out in this Notice;
  8. credit agencies to verify identity, comply with money laundering prevent requirements and to ensure we are permitted to provide services to you; and
  9. third parties such as service providers to the extent required to provide you with services.

We require all third parties to respect the security of personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use personal data for their own purposes and only permit them to process personal data for specified purposes and in accordance with our instructions.

  1. We have put in place appropriate security measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to personal data to those employees, agents, contractors and other third parties who have a business-need to know. They will only process personal data on our instructions and they are subject to a duty of confidentiality.
  2. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
  3. Under certain circumstances, Contacts have rights under Data Protection Laws in relation to personal data, being the right to:
  4. request access to personal data;
  5. request correction of personal data;
  6. request erasure of personal data;
  7. object to processing of personal data;
  8. request restriction of processing personal data;
  9. request transfer of personal data; and
  10. withdraw consent to our processing of personal data.
  11. If a Contact wishes to exercise any of these rights, please contact our data privacy manager, being [INSERT]. A fee is not payable to access personal data (or to exercise any of the other rights); however, we may charge a reasonable fee if the request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with the request in these circumstances. We may need to request specific information from a Contact to help us confirm identity and verify the legitimate right to access personal data (or to exercise any of other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact the Contact to ask for further information in relation to the request to speed up our response.
  12. We try to respond to all legitimate requests to exercise rights in respect of personal data within one month. Occasionally it may take us longer than a month if the request is particularly complex or it is one of a number of requests. In this case, we will notify the Contact and keep the Contact updated.
  13. Contacts have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before the Contact approaches the ICO, so please contact us in the first instance.

We keep this Notice under regular review. This version was last updated on [INSERT DATE].

Chassam Recruitment Limited

Privacy and cookies policy

Introduction

Welcome to Chassam Recruitment Limited's privacy and cookies policy (this “Policy”). In this Policy, Chassam Recruitment Limited is referred to as “we”, “us” and “our”.

We respect your privacy and are committed to protecting your personal data. This Policy will inform you as to how we look after your personal data when:

  • you visit our website at www.chassamrecruitment.co.uk (the “Website”), regardless of where you visit it from;
  • we are in the process of helping you find a job;
  • we keep in touch with you, whether or not we have placed you in a role; and
  • we provide you with services.

This Policy will also tell you about your privacy rights and how the law protects you. This Policy applies to candidates, and any users of the Website.

  1. Important information and who we are

Purpose of this Policy

This Policy sets out how we collect and process your personal data through the recruitment services we offer, and also your use of the Website, including any data you may provide through the Website when you sign up to receive communications from us or otherwise provide us with information in respect of the services we provide.

The Website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Policy supplements other notices and privacy policies and is not intended to override them.

Controller

Chassam Recruitment Limited is the controller and responsible for your personal data.

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Policy. If you have any questions about this Policy, including any requests to exercise your legal rights as set out in paragraph 10 below, please contact the data privacy manager using the details set out below:

Full name of legal entity: Chassam Recruitment Limited

Email address: info@chassamrecruitment.co.uk

Postal address: NewMaxdov House, 130 Bury New Road, Prestwich, M250AA

Changes to the privacy policy and your duty to inform us of changes

We keep this Policy under regular review. This version was last updated in June 2018. Any change to this Policy will be on this webpage and a notice that this Policy has been updated will be clearly shown on the Website. If we provide you with communications by email, we may also inform you of any changes by email.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

The Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the Website, we encourage you to read the privacy policy of every website you visit.

  1. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, maiden name, last name, title, date of birth and gender.
  • Contact Data includes address, email address and telephone numbers.
  • Candidate Data includes education details, employment history, right to work information (including immigration status), emergency contact and next of kin details, referee details (and information that they share with us), nationality, a copy of identification documentation (such as passport and driving licence), social security information and financial information. There may be other information that you share with us from time to time as well.
  • Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Website.
  • Usage Data includes information about how you use the Website and our services.
  • Communications Data includes your interests and preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

We may collect Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). We may also collect information about criminal convictions and offences. We will not collect this data without your explicit consent.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of an agreement we have with you to provide recruitment services, and you fail to provide that data when requested, we may not be able to perform the agreement we have or are trying to enter into with you (for example, to provide you with recruitment services). In this case, we may not be able to provide recruitment services to you, but we will notify you if this is the case at the time.

  1. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact, Candidate and Communications Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • leave a copy of your curriculum vitae (CV) at our office or with a member of our staff at any location;
  • email us a copy of your CV;
  • are interviewed by us;
  • place information on a job board, which directs you to the Website;
  • place information on a job board that we check and review your details for roles we have available;
  • request communications to be sent to you;
  • enter a competition, promotion or survey; or
  • give us feedback or communicate with us in any other way.
  • Automated technologies or interactions. As you interact with the Website, we will automatically collect Technical and Usage Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see paragraph 5 below for more information on our use of cookies.
  • Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
  • Candidate Data from your referees, our clients and social media such as LinkedIn.
  • Technical Data from analytics providers such as Google based outside the EU.
  • Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
  • How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
  • Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
  • Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Apart from where you provide us with Special Categories of Personal Data, we do not rely on consent as a legal basis for processing your personal data. We will get your consent before sending third party direct marketing communications to you via email or text message.

You have the right to withdraw consent at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new candidate

(a) Identity

(b) Contact

(c) Candidate

(d) Special Categories of Personal Data

(a) Performance of a contract with you

(b) Consent (for Special Categories of Personal Data only)

To store your details so we can assess your data in respect of, where appropriate contact you about, potential roles and our recruitment services in general, and share your details with our clients offering those roles where appropriate

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Candidate

(f) Communications

(g) Special Categories of Personal Data

Necessary for our legitimate interests (to develop our services and grow our business)

Consent (for Special Categories of Personal Data only)

To carry out necessary financial background checks

Candidate

Necessary for our legitimate interests (to prevent fraud and to protect our, and our clients’, business)

To process applications you make for roles we have available

(a) Identity

(b) Contact

(c) Candidate

(d) Communications

(e) Special Categories of Personal Data

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to find candidates for roles in respect of which we have been instructed by our clients)

(c) Consent (for Special Categories of Personal Data only)

To manage our relationship with you which will include:

(a) Notifying you about changes to this Policy

(b) Asking you to provide feedback or take a survey

(a) Identity

(b) Contact

(c) Candidate

(d) Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to complete a survey

(a) Identity

(b) Contact

(c) Candidate

(d) Usage

(e) Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how users use our services, to develop them and grow our business)

To administer and protect our business and the Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant content to you and measure or understand the effectiveness of the content we serve to you

(a) Identity

(b) Contact

(c) Usage

(d) Communications

(e) Technical

Necessary for our legitimate interests (to study how users use our services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve the Website, services, marketing, user relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of users for our services, to keep the Website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about roles and services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Candidate

(f) Communications

Necessary for our legitimate interests (to develop our services and grow our business)

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising:

  • We may use your Identity, Contact, Technical, Usage, Candidate and Communications Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which roles and services may be relevant for you (we call this marketing).
  • We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
  • You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a role in which we have placed you.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.

  1. Cookies

The Website use cookies. Cookies are tiny text files which identify a user’s computer or device to our server as a unique user when they visit certain pages on the Website and they are stored by their Internet browser on their computer or device's hard drive. Cookies can be used to recognise a user’s Internet Protocol address, saving them time while they are on the Website. 

We only use cookies for your convenience in using the Website and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Website 

If you want to find out more information about cookies, go to http://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.

Please note that we collect data from the Website about use of the Website using a web analysis tool which uses cookies that are (able to be) used to generate pseudonyms for a user’s profile. This means that cookies (which may be stored on your computer or device) can store information about your visit.

The Website uses the following cookies:

Name

Expiration date

Purpose

Analytics

hubspotUK


Mouseflow mf_user



This cookie name is associated with websites that are integrated with Hubspot. The purpose of this is user authentication and source tracking. More information can be found here: Hubspot cookies.

This cookie name is associated with Mouseflow analytics software for recording user interactions on a website. This is a unique user idenfier cookie. More information can be found here: Mouseflow cookies.

Universal Analytics (Google)



_ga
_gat_UA-1036645-1
_gid

These cookies are used to collect information about how visitors use the Website. We use the information to compile reports and to help us improve the Website. The cookies collect information in an anonymous form, including the number of visitors to the Website and blog, where visitors have come to the Website from and the pages they visited.

Volcanic Website Platform

volcanic_saved_jobs_id




volcanic_rumble_uid






_user_logged_in






_oliver_session

This is used to store some jobs for users before they register on the Website. These jobs can then be logged on the user's account when they do register.

This cookie name is associated with Volcanic’s CMS platform tracking. It is used to track and record the unique actions of each user on the Website. By default it has no expiry date. The main purpose of this cookie is performance

This cookie name is associated with Volcanic's CMS platform tracking. It is used to keep the user logged in if they leave the Website and return. By default it expires after the user's session ends. The main purpose of this cookie is performance

This cookie name is associated with Volcanic’s CMS platform tracking. It is used to track the user's session on the Website for Analytics. By default it expires after the user's session ends. The main purpose of this cookie is performance.

  1. Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in paragraph 4 above.

  • Internal Third Parties: Other companies in our group acting as joint controllers and who are based in the UK. Those companies assist in the recruitment services we provide.
  • External Third Parties:
  • Potential employers to help you find employment.
  • Referees that you list in your Candidate Data in respect of the role for which you are applying.
  • Service providers acting as processors based in the EU who provide IT and system administration services, our CRM system, job boards that we use, and marketing services.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

  1. International transfers

We do not transfer your personal data outside the European Economic Area (EEA).

  1. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

In some circumstances you can ask us to delete your data; see paragraph 10 below for more information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

  1. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
  • If you want us to establish the data's accuracy.
  • Where our use of the data is unlawful but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.

Complaining to the ICO

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.