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IT Service Desk Engineer – 1st/2nd Line

  • Location

    Manchester

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Up To £25,000

  • Contact:

    Vicki Roth

  • Contact email:

    vicki@chassamrecruitment.co.uk

  • Job ref:

    VR1205

  • Startdate:

    Immediate

IT Service Desk Engineer – 1st/2nd Line

 

Chassam Recruitment are currently looking to recruit an IT Service Desk Engineer for a leading company based in Manchester. This is an exciting opportunity to join a busy service desk and provide support for to the staff.

Skills Needed:

  • Proven track record in providing IT Support
  • Troubleshooting both hardware and software issues
  • Supporting both Windows and Mac operating systems
  • Experience in Office 365 and Active Directory
  • Intune experience
  • Understanding of network concepts

Day to day duties:

  • IT Service Delivery working within an ITIL environment resolving IT Issues logged by the Service Desk, a call or in person
  • Monitoring and Assessing the Severity of Service Desk incidents
  • Review system and application logs
  • Liaising with Vendors to coordinate 3rd Line Support for all IT Services
  • Liaising with internal support teams towards resolution of incidents

This is a fantastic role which will allow you to also get involved in projects

An excellent salary is on offer. To apply, please send your CV ASAP