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Software Support Analyst

  • Location


  • Sector:

    Software, IT

  • Job type:


  • Salary:

    Up to £30,000

  • Contact:

    Becca Woods

  • Contact email:

  • Job ref:


  • Startdate:


If you’re a technical whizz who knows a little bit about this and a little bit about that and you want to expand that knowledge even further, this may be the role for you.


We’re recruiting for a global software house who are looking for someone to support their clients and users. The role involves providing training, resolving any issues and making changes and enhancements to a pretty impressive SaaS platform. 


We’re looking for someone with frontend coding skills and a good level of SQL knowledge who ideally has broader IT knowledge. Perhaps you’re a recent Computer Science or Computing grad who’s either got a bit of commercial experience or who did a placement year or perhaps you’re in a software support role at the moment. If you have any experience like this, please get in touch!


Job description:

  • Working with a range of internal teams from sales, software development, project management and implementation and liaising directly with clients
  • Onboarding new customers
  • Creating and editing features and assets using HTML, CSS and JavaScript
  • System configuration consulting
  • Providing user training on the platform, new features and releases
  • Database querying/SQL querying
  • Building and tweaking reports
  • Debugging issues, escalating to the development team if necessary
  • Testing/UAT


Coding wise we are looking for skills in:

  • JavaScript
  • A little C# or C++
  • SQL


And IT knowledge in:

  • Browsers and operating systems
  • Website troubleshooting
  • Networking and network issues


The learning potential of this role is huge, you can pick up experience in DevOps, Cloud hosting, React and Angular on the JavaScript side, iOS and Android and audio-video techs just to name a few!


The company fully believe in promoting from within so the progression opportunities here are also endless, you can become a fully-fledged, full stack developer or move into one of the many other teams. Training on the job will be a big aspect.


We’re looking for someone who’s keen to learn and someone who wants to work with and help some of the biggest companies and brands out there! Apply now if that’s you!


Becca Woods – Chassam Recruitment