IT Service Desk Analyst - Manchester

Chassam Recruitment are currently recruiting for an IT Service Desk Analyst for a leading client based in Manchester. The role will be a mixture of home and office based!

You will be responsible for supporting approximately 350 users ensuring incidents, problems and requests are resolved.

On a day to day basis you will be responsible for the:

Day to day IT Service delivery working within an ITIL environment
Monitoring and assessing the severity of service desk incidents
Reviewing systems and application logs, looking for any potential issues
Liaising with vendors to coordinate 3^rd line support for all IT Services
Supporting both Windows and MAC operating systems
Troubleshooting both hardware and software issues

As a 1^st Line Service Desk Analyst, you need to have experience in:

Proven track record in providing IT Support
Troubleshooting both hardware and software issues
Supporting both Windows and Mac operating systems
Office 365 and Active Directory experience
Exposure to VPN technologies
Network principles and concepts
Cabling/Patching
Intune/SCCM

This is an exciting role which will offer you exposure to all the latest technologies and the opportunity to work in a fun and fast paced environment.

An excellent salary is on offer and you will be working in a great team with great people. There is an on call rota for this position.

To apply, please send your CV ASAP!